AI product
Fin is an AI customer-agent product from Intercom that automates support, sales, and e-commerce interactions across chat and voice channels. It is described as able to handle complex customer issues, update accounts, and process payments and refunds while managing end-to-end customer journeys inside Intercom's messaging platform. It is offered as part of Intercom's conversational support suite.
2 uses taken from transcripts — each links to the moment in the video.
An AI customer agent from Intercom for support, sales, and e-commerce throughout the customer journey. It handles complex customer issues, updates accounts, processes payments and refunds, and works across voice, chat, email, and social.
An AI customer agent from Intercom for support, sales, and e-commerce. It handles multi-step customer problems, updates accounts, processes payments and refunds, retrieves live data, and takes actions through APIs across customer communication channels.
2 in the library.