AI product Open source
Helpin is an open-source customer-support and work-management platform that combines support chat and email, shared inboxes, CRM, projects, meetings, knowledge-base documents, automation, and AI agents in one workspace. It links customer conversations to customer records and related work so teams and agents can investigate requests, plan tasks, prepare code or documentation changes, and follow up; administrators choose the tools agents can use and which actions require approval. Helpin can be used as a managed cloud workspace or self-hosted on Linux or macOS with Docker and Compose. The Community application is licensed AGPL-3.0-only, while its public SDK and widget packages are Apache-2.0; enterprise code uses the Helpin Enterprise License.
1 use taken from transcripts — each links to the moment in the video.
Links customer conversations to projects, CRM records, and docs in one workspace, so a customer's chat connects to their history, the tasks it spawned, and the docs that answer it. AI agents can investigate an issue, plan the fix, and even change code, while you choose which tools they get and which actions wait for your approval.
1 in the library.