Tool Open source
LibreDesk is an open-source, self-hosted omnichannel customer support desk distributed as a single binary. It combines live-chat and email conversations in one inbox, provides an embeddable website chat widget, and supports searchable multilingual help-center content. Its AI assistant answers live-chat questions using the knowledge base and hands conversations to a human when it cannot help; an agent copilot drafts replies, summarizes conversations, and retrieves knowledge-base answers. The system also provides event-based automations, capacity- or criteria-based assignment, SLA tracking, custom roles and permissions, CSAT surveys, analytics, macros, custom attributes, SSO through Google, Microsoft, or OIDC, HTTP/JSON APIs, webhooks, activity logs, and conversation search. It can be deployed through Railway or Docker, with PostgreSQL and Redis provisioned or configured for the deployment.
1 use taken from transcripts — each links to the moment in the video.
A self-hosted support desk that combines website, chat, and email conversations in one shared inbox. It supports routing rules, capacity-based assignment, SLA tracking, custom roles, and a knowledge-based assistant for answering or drafting replies.
1 in the library.