opendesk

LibreDesk is an open-source, self-hosted omnichannel customer support desk distributed as a single binary. It combines live-chat and email conversations in one inbox, provides an embeddable website chat widget, and supports searchable multilingual help-center content. Its AI assistant answers live-chat questions using the knowledge base and hands conversations to a human when it cannot help; an agent copilot drafts replies, summarizes conversations, and retrieves knowledge-base answers. The system also provides event-based automations, capacity- or criteria-based assignment, SLA tracking, custom roles and permissions, CSAT surveys, analytics, macros, custom attributes, SSO through Google, Microsoft, or OIDC, HTTP/JSON APIs, webhooks, activity logs, and conversation search. It can be deployed through Railway or Docker, with PostgreSQL and Redis provisioned or configured for the deployment.

Helpin is an open-source customer-support and work-management platform that combines support chat and email, shared inboxes, CRM, projects, meetings, knowledge-base documents, automation, and AI agents in one workspace. It links customer conversations to customer records and related work so teams and agents can investigate requests, plan tasks, prepare code or documentation changes, and follow up; administrators choose the tools agents can use and which actions require approval. Helpin can be used as a managed cloud workspace or self-hosted on Linux or macOS with Docker and Compose. The Community application is licensed AGPL-3.0-only, while its public SDK and widget packages are Apache-2.0; enterprise code uses the Helpin Enterprise License.

OpenDots is an open-source, self-hostable template for building persistent AI coworkers, called Dots, each with its own role, instructions, permitted tools, browser profile, files, and workspace. It provides a web and mobile workspace with Spaces, searchable pages, visual editing, page-specific conversations, and specialist Dots. Its workflow connects agents to interfaces through AG-UI and uses CopilotKit components, TanStack AI for model streaming and server-side tool execution, Intelligence for durable conversation Threads, and Channels SDK for Slack. Dots can perform browser and workspace actions through OpenBot computers, with permissions, activity records, human takeover, and persistent browser profiles and files. Drafts can be paused for human approval before being saved as pages; the template also includes text conversations, configurable voice calls, background work, research, memory, and automatic-learning flows. OpenDots is a starting point rather than a hosted product: operators clone and run the application, configure its model, conversation, channel, speech, browser, and computer services, and customize the workflows. The repository describes the project as early-stage, with some connected-service behavior still requiring verification. It is distributed under the MIT license.

OpenBot is a local-first desktop workspace for persistent AI teammates, developed by Synthetify Labs. It runs Codex, Claude, Grok, OpenCode, Gemini, Cursor, and Cline sessions through local provider runtimes and ACP, giving each agent an independent workspace and conversation. The application provides local task queues, context compaction, file transfers, an embedded browser, agent-to-agent messaging, shared channels with delegation controls, optional Computer Use, custom OpenAI-compatible endpoints, and custom ACP agents. It also offers desktop, mobile, browser, self-hosted server, and Docker deployments, with an account API backed by Cloudflare Workers and D1 for optional hosted access. OpenBot is a development preview whose agents currently run with unrestricted access and no per-action approval after first-launch consent. The source is licensed under PolyForm Noncommercial License 1.0.0; versions through 0.1.11 remain available under Apache-2.0.

Octop is an open-source, self-hosted AI assistant platform for households and small teams. It runs as a single process, storing conversations, workspaces, credentials, and shared state in a SQLite database under ~/.octop/, while serving a web dashboard, CLI, chat integrations, and cron automation. Users can switch among specialized personal agents through its multi-agent architecture. Built on the Harness stack, Octop combines an agent runtime for model routing, tools, skills, and conversation checkpoints with a gateway that normalizes messages from supported chat platforms into one processing pipeline. It also provides a built-in expert library, portable workspace memory, OAuth and MCP connectors, ACP integration for IDE and terminal workflows, browser automation, terminal-assisted command execution, and remote desktop access. The project uses FastAPI and uvicorn, React with TypeScript and Vite, SQLite through aiosqlite, and APScheduler. Its security features include JWT-based multi-user isolation, tool approval, shell-command guardrails, and PII redaction; supported storage backends include local disk, Docker containers, PostgreSQL, and COS/S3.