Deskcomm CRM

DeskcommCRM is an open-source, self-hosted CRM and AI sales operating system for businesses that sell through WhatsApp. It combines a multi-tenant CRM with inbox, Kanban pipelines, contacts, team governance, audit logs, LGPD features, webhooks, and automations, and supports WhatsApp through WAHA QR connections or the official Meta Cloud API. Its AI agents use tenant-specific RAG, organizational memory, executable skills, intent routing, sentiment analysis, follow-ups, and audited handoff to human attendants. Agents can operate CRM records such as leads and funnel stages, while the CRM exposes an internal MCP interface for agent operations. Tenants can receive leads through public webhook endpoints and process event-driven QUANDO/SE/ENTÃO rules through an event-log queue drained by scheduled workers. The application is built with Next.js, TypeScript, Supabase/Postgres with row-level security and vector support, Docker, and background workers. The repository provides an idempotent VPS installation kit, database backup and restore scripts, health checks, and versioned updates with pre-update backups. It is distributed under the MIT License; hosting, database, WhatsApp, and AI-provider costs and administration remain the responsibility of each self-hosted installation.

LibreDesk is an open-source, self-hosted omnichannel customer support desk distributed as a single binary. It combines live-chat and email conversations in one inbox, provides an embeddable website chat widget, and supports searchable multilingual help-center content. Its AI assistant answers live-chat questions using the knowledge base and hands conversations to a human when it cannot help; an agent copilot drafts replies, summarizes conversations, and retrieves knowledge-base answers. The system also provides event-based automations, capacity- or criteria-based assignment, SLA tracking, custom roles and permissions, CSAT surveys, analytics, macros, custom attributes, SSO through Google, Microsoft, or OIDC, HTTP/JSON APIs, webhooks, activity logs, and conversation search. It can be deployed through Railway or Docker, with PostgreSQL and Redis provisioned or configured for the deployment.

Comp AI CRM is an open-source, self-hostable customer relationship management system for AI agents, developed by Comp AI and hosted by Try Comp AI. Its agent runs as an independent durable deployment on its own schedule and database-backed work queue rather than waiting for browser requests: it selects records to investigate, researches contacts and companies, spends a research budget, schedules follow-ups and rechecks, records observed evidence, and sends weak or ambiguous matches to a human instead of writing them directly to records. It supports durable sessions, contact and company records, an Agent tab for viewing work and answering questions, authored tools for reading CRM history, searching records, identifying contacts, researching people, enriching companies, recording facts and scheduling rechecks, and versioned Markdown skills. The agent uses file-based tools and Markdown skills on Vercel's eve durable-agent framework, while its queue leases due tasks with PostgreSQL row locking so concurrent workers claim disjoint work and expired leases release tasks from failed runs. A restricted shell sandbox provides bash, grep, glob and a workspace without network egress, database credentials or direct database access. Optional sources include mailbox history, company brand data, LinkedIn and Perplexity web research.

Zendesk is a customer service software company that provides a cloud-based service platform for support, ticketing, and customer engagement. The platform includes tools for help desks, knowledge bases, omnichannel messaging, and AI-powered automation. It is operated by Zendesk, Inc.