DeskcommCRM

Comp AI CRM is an open-source, self-hostable customer relationship management system for AI agents, developed by Comp AI and hosted by Try Comp AI. Its agent runs as an independent durable deployment on its own schedule and database-backed work queue rather than waiting for browser requests: it selects records to investigate, researches contacts and companies, spends a research budget, schedules follow-ups and rechecks, records observed evidence, and sends weak or ambiguous matches to a human instead of writing them directly to records. It supports durable sessions, contact and company records, an Agent tab for viewing work and answering questions, authored tools for reading CRM history, searching records, identifying contacts, researching people, enriching companies, recording facts and scheduling rechecks, and versioned Markdown skills. The agent uses file-based tools and Markdown skills on Vercel's eve durable-agent framework, while its queue leases due tasks with PostgreSQL row locking so concurrent workers claim disjoint work and expired leases release tasks from failed runs. A restricted shell sandbox provides bash, grep, glob and a workspace without network egress, database credentials or direct database access. Optional sources include mailbox history, company brand data, LinkedIn and Perplexity web research.

WAHA is a tool identified in the video as connecting WhatsApp conversations to Deskcomm CRM.

opendesk is an open-source helpdesk that combines support email, live website chat, and a knowledge base in a shared inbox with live updates for team members. It provides ticket status, priority, assignment, tags, SLAs, notes, automations, reports, a public help center, integrations, a REST API, signed webhooks, realtime sockets, and MCP support. Its built-in AI assistant, Ollie, drafts and summarizes replies, triages tickets, translates content, and answers chat questions from the knowledge base using Anthropic- or OpenAI-compatible providers, including local models. The system uses a Go binary for the API, background jobs, and event relay; an Elixir realtime gateway; and PostgreSQL. Changes are written as events in the same transaction as the underlying update, then published through NATS to the gateway, browsers, and webhooks. The hosted service and self-hosted installation use the same code. Self-hosting is available on Linux through a Docker-based installer, and the project is licensed under Apache License 2.0.