WAHA

DeskcommCRM is an open-source, self-hosted CRM and AI sales operating system for businesses that sell through WhatsApp. It combines a multi-tenant CRM with inbox, Kanban pipelines, contacts, team governance, audit logs, LGPD features, webhooks, and automations, and supports WhatsApp through WAHA QR connections or the official Meta Cloud API. Its AI agents use tenant-specific RAG, organizational memory, executable skills, intent routing, sentiment analysis, follow-ups, and audited handoff to human attendants. Agents can operate CRM records such as leads and funnel stages, while the CRM exposes an internal MCP interface for agent operations. Tenants can receive leads through public webhook endpoints and process event-driven QUANDO/SE/ENTÃO rules through an event-log queue drained by scheduled workers. The application is built with Next.js, TypeScript, Supabase/Postgres with row-level security and vector support, Docker, and background workers. The repository provides an idempotent VPS installation kit, database backup and restore scripts, health checks, and versioned updates with pre-update backups. It is distributed under the MIT License; hosting, database, WhatsApp, and AI-provider costs and administration remain the responsibility of each self-hosted installation.

WhatsApp is a cross-platform messaging and voice/video calling application owned by Meta Platforms. It provides text messaging, group chats, voice and video calls, file sharing, and end-to-end encryption for communications. The service is available on iOS, Android, Windows, macOS and via a web client.

Weave is a meeting intelligence tool that listens to spoken conversations and generates a live, editable map of the thinking during a discussion (decisions, open questions, and who said what). Maps are saved, replayable, and shareable for review and asynchronous collaboration.

Deskcomm CRM is a self-hosted AI sales CRM for businesses that sell through chat. It combines a sales pipeline with AI agents, automations, scheduling, and human takeover capabilities.

Chatwoot is an open-source, self-hosted customer support platform and omnichannel support desk. It centralizes conversations from website live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS, and other channels in a shared inbox, with tools for assignment, automation, labels, canned responses, teams, internal notes, contact management, segmentation, and reporting. It includes a Help Center Portal for publishing help articles, FAQs, and guides, and Captain, its AI support agent, which automates responses and handles common queries. The platform also provides integrations including Slack, Dialogflow, Shopify, Google Translate, and Linear, and is distributed as an open-source, self-hostable alternative to Intercom, Zendesk, and Salesforce Service Cloud.