WhatsApp Business API (WhatsApp Business Platform)

WhatsApp is a cross-platform messaging and voice/video calling application owned by Meta Platforms. It provides text messaging, group chats, voice and video calls, file sharing, and end-to-end encryption for communications. The service is available on iOS, Android, Windows, macOS and via a web client.

DeskcommCRM is an open-source, self-hosted CRM and AI sales operating system for businesses that sell through WhatsApp and other chat channels. It combines a multi-tenant CRM and sales pipeline with inbox, Kanban pipelines, contacts, team governance, audit logs, LGPD features, webhooks, automations, scheduling, and human takeover capabilities, and supports WhatsApp through WAHA QR connections or the official Meta Cloud API. Its AI agents use tenant-specific RAG, organizational memory, executable skills, intent routing, sentiment analysis, follow-ups, and audited handoff to human attendants. Agents can operate CRM records such as leads and funnel stages, while the CRM exposes an internal MCP interface for agent operations. Tenants can receive leads through public webhook endpoints and process event-driven QUANDO/SE/ENTÃO rules through an event-log queue drained by scheduled workers. The application is built with Next.js, TypeScript, and Supabase/Postgres.

WAHA is a tool identified in the video as connecting WhatsApp conversations to Deskcomm CRM.

whatsmeow is a Go library for the WhatsApp Web multidevice API, used as a library bridge by the WP2I WhatsApp client. It supports sending and receiving text and media messages in private chats and groups, group management, invite links, typing notifications, delivery and read receipts, app-state synchronization, retry receipts, and experimental status messages. Calls and broadcast-list messages are not implemented.