Tool Open source
ResolveHQ is a Cloudflare-native, self-hostable helpdesk for small support teams. It provides a shared inbox with tenant-isolated customers, tickets, assignment, status, priority, tags, full-text search, team roles, email threading, attachments, saved replies, internal notes, reports, rule-based automations, and a public help center generated from knowledge-base articles.
It runs as a single Cloudflare Worker that serves the REST API and React application through Hono. Cloudflare D1 stores tickets and customers, R2 stores attachments, Queues handle inbound and outbound mail jobs, and Email Routing delivers incoming mail. Outbound mail uses Resend by default, with an option on Workers Paid to use Cloudflare Email Sending. The system includes retries and recovery for stalled mail jobs, RFC 5322 thread handling, CSV report exports, and customer data export or erasure workflows.
AI assistance for summaries, reply drafts, classification, and translation is optional and disabled until enabled per workspace. It can use Workers AI or OpenAI. The project can run on Cloudflare's Free plan for small deployments, subject to current platform limits, and requires a Cloudflare account and a domain on Cloudflare for Email Routing.
1 use taken from transcripts — each links to the moment in the video.
A self-hosted help desk running on Cloudflare infrastructure, with a shared inbox, ticket assignment, priorities, search, multi-tenant roles, email threading, attachments, and a generated public help center.
1 in the library.