Self-hosted omnichannel support desk
A support desk combining website, chat, and email in one shared inbox with routing, capacity assignment, SLA tracking, roles, and an AI assistant.
From Github Awesome — 30 Self-Hosted Projects on GitHub: wacrm, halcyon-video, wrtag, Codeman, romm, wger, homelab, clay at 11:03
Problem: Unifies support conversations and operational controls while retaining human handoff.
For: Support teams handling multiple customer communication channels.
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